I’ve just lived into my new house and received my Virgin box. . Tudor. A Ti-Vo was installed in one of the upstairs bedrooms. Thanks for your post and a big welcome to the Community. Wall socket. Could a VM engineer be boo. . We have a virgin media wall socket with an ethernet port in the wall but no round cable. 0 Kudos. Account - Cable. Raised Rounded Profile. So you can either unscrew this one & push on the connector provided in the Quick Start pack. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. If you look into the back of your Hub, you'll see a port. Plug the cordless base station into the VM hub and use cordless handsets around the home as required. I've looked for an external box but cannot. self install. Hub 5,. Switched On Families. My Virgin Media App. Account - Cable. Connect the cable adaptor to the black. Take the red-banded end of the 3m isolator cable and push it firmly into the Virgin Media socket on your wall. No virgin media wall socket. The isolator has a terminator cap (marked below) fitted to the open end. No Virgin media wall socket. Virgin Media Multiroom is a service that allows you to have up to two additional TV 360 mini boxes, so you can watch shows all over the house. 9 minutes ago Hi, I’ve recently moved into a flat & ordered my broadband/tv package and opted for self installation as it advised VM was available however I’ve noticed there is no VM wall socket to connect my router etc to. on 03-08-2020 18:05. It looks like the white wire clipped to the wall is maybe a Sky cable or TV aerial where the installers couldn't be bothered to drill a new hole, so removed the VM cable between the outside wall box and inside to your home. 4 weeks ago. on a domestic hub you look at the values thus. We have a virgin media wall socket with an ethernet port in the wall but no round cable. ThanksHello there. in Email 17 hours ago; Virgin Media cable installation with no permission in QuickStart, set up and connections yesterday; Water coming up through pavement next to vm chamber in. My Virgin Media App. However, I do not have any of the specified wall sockets available. I'm currently renovating my living room, including the electrics. 3 Kudos Reply. I am so sorry to hear that you seem to be missing a wall socket in the home. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. We would like to show you a description here but the site won’t allow us. When you place your order, we'll let you know. provided, I shall give them a call tomorrow. - 5201249Hello, @David_Bn, Where do I send the photos to? As already said, I'd like to have all the coaxial out and have only the Wall Socket in order to have the internet, the TV and the phone set in such a way that we had no wires scattered in the room. Looks like the supply cable is dropping down from the top of the photo into a metal isolator box. But the wall socket, I cannot attach the wall socket with Isolator Cable. Perfect for when you can’t all decide on what to watch. Forum; Apps. New Install Assistance. 13. on 31-12-2021 10:47. No outside box - cable through the wall to inside box - very old 20 years ago. If you have a phone that uses batteries, check they’re inserted correctly, charged – and replace, if necessary. 01-02-2023 10:59 - edited 01-02-2023 11:00. We would like to show you a description here but the site won’t allow us. We're here to help. Dear Sir/Madam, With regrad to my newly contract with virgin media, unfortunately I could not find any wall socket at home. Either extend the disconnection date of your current provider, or put something else in place for the intervening time. I've lived in several houses with Virgin Media and seen several different combinations of inside / outside box. I’ve already cancelled my old BT service and now advised that earliest date for an engineer to come is 26th Jan. Virgin Phone Switchover. HI, I guess this is the most googled problem for All New Virgin Media subscribers who opted for the Self-Installation Kit, so am thinking it should be included in the form for anyone who wants to get connected to Virgin Media Broadband ONLY deal. A Virgin Media wall socket typically has more connections and capabilities than a regular telephone socket. Have a look around and post some photos of what you have got. The pre-install team number is 0800 052 1734. Also tried the Ethernet, not. Virgin Media; My Virgin Media; Shop;. Manage Your Account. Tudor. The only things visible inside the house are: a openreach Master socket 5. If you have been given a Quickstart pack, but you can’t find a Virgin Media wall socket,. 1 ACCEPTED SOLUTION. #1 I am having my lounge plastered in 2 weeks and wanted to know if its possible to have a socket with wall plate installed on the wall to hide the cable from my. Hello, my isolator cable does not fit into the virgin media wall socket. Mobile Your Account. I have only got one rectangular shaped white socket (Shown as below) but it seems old. If you want a proper wall box fitting you would need to call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. You need to go outside and locate the brown or grey omnibox on the wall. Can anyone help please? Need. Tags (1) Tags: wall socket. I have tried to contact vm but I don’t have a landline number so they w. @goslow wrote: @tiger_1310 wrote: Having a mare with Virgin Media. It’s been delivered and it turns out I don’t have a wall socket for the coaxial cable to go into. Very Insightful Person 168 Views Message 2 of 4 Flag for a moderator. Account - Mobile. If you were provided with a self-install option then it would mean that a previous tenant at that property had Virgin Media services installed and that services were provided there, so potentially the socket was removed by a previous tenant. 9 minutes ago Hi, I’ve recently moved into a flat & ordered my broadband/tv package and opted for self installation as it advised VM was available however I’ve. You should see a cable going through the wall and if you trace this inside, you should get the cable. No Wall Socket. The wall box may be branded with the logos of an old cable TV company (not VM). The Openreach sockets do not work for Virgin Media. indd 3 09/03/2016 12:48We would like to show you a description here but the site won’t allow us. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. All forum topics; Previous topic; Next topic; 1 ACCEPTED SOLUTIONI'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. There is one Ethernet connection point and socket with a circle on the wall. Installation: Wall socket issue. My mobile network signal crashed for a few days, an so I reconnected my telephone to the BT wall socket, but there's no signal/connection, and my phone display says "Please check line cord". We'd love to assist with this, I will send you a PM here soon so we can look into what's. Virgin Media; My Virgin Media;. These enter my house via an air brick/vent very close to. If the box is square it’s not an Ethernet LAN outlet it’s a UK phone socket. There would be a £25 non fault call out charge (it used to be £99) to do the work you require. Virgin Mobile. Hi. I think there’s something missing to the Virgin Media wall socket in my flat. Tudor. Any advise? Sometimes there is no wall box, just a trailing cable. Hoping someone can help me with a pre-installation question. No photo attached. To be clear here, the phone needs to be directly connected into the Hub itself, so would be need to be placed near your Hub. wrote: Hi Goslow, I am currently living in the apartment so there should be nothing outside by flat I think. When the box came, the guide has said to screw the cable into the VM wall socket but the problem is I. 08K; 2. I ordered self-install kit just to find out there is no Virgin socket in my new property. We don’t have a Virgin Media socket but the previous home owners did have Virgin Media wifi so I’m not sure what the issue is. . Check outside for the omnibox (brown or grey) and trace the cables to the inside. . 4 weeks ago. Hi, Same problem here. Now to my Issue: I opted for the self-installation ki. log into hub3 - 192. You can also identify a split socket looking at the side. Hi, Same problem here. Manage Your Account. Hi all I have just received my kit today and have tried all available sockets that the cable would fit in. Browse Virgin Media Virgin Media Community. Even sitting in the room above the router, the WiFi was dreadful. D01 C9W8. on 21-02-2023 17:48. jpeg File size: 143. 2. No virgin media wall socket dtheocharoudis. Now have to wait until late next week for a technician to arrive!Don’t have a virgin media wall socket; Options. My Virgin Media App. Tried looking but can't see a way to book an engineer for this? Thanks. --. The other is marked TV, & this is used for TV & Broadband. I noticed Hub5 has ethernet sockets, but game consoles and pcs are too far to connect to the Hub5 directly. Options. Checked the forum the NTL box in my bedroom can be used for internet and I can connect to the internet now. I tried both the wires, it didn’t set up the WiFi. It's for plugging a router/modem and/or set top box into but it won't work if you don't have a virgin media account. . 0 Kudos. These enter my house via an air brick/vent very close to. Older sockets might be labelled NTL or Telewest instead and newer homes may have more than one socket. The previous owners had a Virgin Media subscription and I've signed up for a broadband-only deal with them myself. Virgin Phone Switchover. Incidentally the phone socket is redundant if not in use and can be safely removed. Hi we have just moved in to our new home so I got the Virgin Media hub but we have no wall socket whatsoever and only few cables running in but I have tried all of them they are not working. --Hub 3. Back a step. The cable in the second picture is the one you need to connect too. on 12-01-2023 21:04. Available with M50 broadband or faster. Account - Cable. There are multiple different branded wall boxes inside our flat but none. I've recently moved into a rental property and thought I was being prepared by setting up the Wi-Fi in advance. I can only find the TV socket. All the wall sockets I can see are for BT. 84K; Tudor. I've had telewest for a few months now, I have broadband and two set top boxes for the TV. Re: No Virgin Media wall socket on 19-10-2022 08:24 Hey Juanr, thank you for reaching out and a warm welcome to the community I am sorry to see you haven't got a wall socket install. Package arrive today and realized I don't have a VM wall socket to plug the round cable into. While you are there, unplug the cable which runs from the router to your telephone socket at both ends. 1. For more information please visit:the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I just received my quickstart pack today, however it is unsuccessful to install nor set up the broadband. Now to my Issue: I opted for the self-installation ki. You need a small spanner to remove this, then push the provided connector over the exposed end. Call the pre-installation and delivery team on 0800 052 1734 explain. I would like to book engineer maybe to come and install a wall socket or sonehtnt so we can finally use the broadband. . First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. on 28-10-2022 17:29. screw the master socket back to the wall. 283; 37; 57; stabilo00. Broadband. Our quick start kit has been delivered but when setting up there is no wall socket to plug the hun into. It branches out to 2 positions one of them are BT RJ11 sockets And the other leads to the loft and I don’t want to put the Wi-Fi there. Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs. Although we've had the dongle for a few weeks now we haven't been told to switch so the change may not have been made. Phone. Options. We would like to show you a description here but the site won’t allow us. SHARE. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. Joining in Options. I have received my quick start-up kit. The bottom two cables aren't plugged into anything so presumably can be removed, and the top one is attached to a blank socket in the wall - no idea what this leads to but thought it might have been related to Virgin TV cabling as the previous owners didn't have an aerial and therefore had to rely on Virgin's cabling. Switched On Families. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. The internal wall boxes are mostly oblong. I have taken a look at your account and can see you have spoken to our team and a manned install has been booked for you. I unscrewed it and there is a male isolator inside the box. on 29-01-2022 10:55. 5m isolator cable with the black band to the socket marked ‘Wall’ on the connector cables. Account - Mobile. Crazy! They must be made of money. Trace the short stub of cable going through the wall and see if it goes outside to the plastic omnibox where the VM cable comes in from the street. I'm a Very Insightful Person, I'm here to share knowledge. I was sent the pack as. I’ve got an old virgin wall socket and my new broadband kit has arrived for self-install. 3 minutes ago. VM will usually only supply a Quickstart to a property that had VM previously. Also tried the Ethernet, not. Options. I take that means there is not a Virgin Media wall socket or coax cable so it becomes a new install from the street. The cable could be hidden within, or behind, furniture. Back a step. Tip Set up all of your kit within 12 hours to avoid any delay and get the services you have signed up to. The wall box may be branded with the logos of an old cable TV company (not VM). Virgin Mobile. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Hi, I have a Virgin Media wall socket, it's the white box in Picture 1. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc. . Any telephone wall sockets you have in the home will stop working post-switchover unless you ask VM to link the sockets to the hub's phone connection as part of the switchover process. I’ve checked the external. The wall socket has a thick plug bit. Just moved in to new (rental) flat. Turn on your TV and get connected. But i cant seem to find anywhere to book/contact and get someone to come fix thisWire doesn’t fit in to Virgin Media Wall Socket in QuickStart, set up and connections 54 minutes ago; ordered new broadband, cable too short in QuickStart, set up and connections 21 hours ago; Wrong wall socket in Networking and WiFi yesterday; Hub 3 set up in QuickStart, set up and connections yesterdayQuickStart, set up and connections. If you don’t find it call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and SundayThere should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. I was sent the pack as Virgin said my - 5440115. We would like to show you a description here but the site won’t allow us. The wall box may be branded with the logos of an old cable TV company (not VM). Security matters. Phone. Hi, I ordered a self installation kit but of course I do not have a VM wall socket. The fact that it has QuickStart means that the house is ready to use Virgin Media and has the wall socket, but I noticed that we do not have a wall socket. No internet, unfortunately. . I checked online and Virgin told me that indeed, all I needed to do was order a Quickstart kit and I would be up and running in days! That I didn't even need to book an engin. I recently applied and received the delivery for a virgin package of tv broadband. Mark as New;The cables from the external box lead to a Bt open reach socket and a blank socket. Security matters. We would like to show you a description here but the site won’t allow us. 3) other end of this cable, connect the female to female F connector, connect the other side of this to the cable from the wall. There are multiple different branded wall boxes inside our flat but none. Various cable mediums are used in modern systems to transmit data. Can someone come and set it up? 0 Kudos Reply. My previous sky microfilter attached here. So you can either unscrew this one & push on the connector provided in the Quick Start pack. I've got the same problem as above. Socket should be on the underside. I sign up for vm broadband and I was offered self instalation kit . I'm a Very Insightful Person, I'm here to share knowledge, I don't. Re: No Wall Socket for Quickstart. See full list on itblogpros. It's not uncommon to have the hub in one room and the TV in another, so there would be two sockets. Assuming the cable from this box hasn't been cut yes, you can get VM Broadband, however it isn't full fibre, it's called HFC where it's part fibre and part coax cable, hence the screw connector on the wall box: You can unscrew the two screws, remove the panel, and check if there is still a cable running into the wall. He was going door to door. Checked every room in the new house but there were none. The cable could be hidden within, or behind, furniture. Try tracing the cable from that box, the internal sockets are often in the most unexpected places. -a. Up to 3 WiFi Pods if needed. Only Virgin Media kit can be plugged into their network so not. From there it is going into the white distribution amplifier. We would like to show you a description here but the site won’t allow us. Switched On. I also have this other dual cable going to the Smart Hub. The phone has been plugged into a wall socket and was working fine for years. Call the pre-install team after 8am Monday - Friday & they can arrange a technician to reconnect your socket. Forum; Apps. I, like others above, have a socket that looks like a BT phone socket, only with a Virgin Media logo. No Wall Socket for Internet and TV in QuickStart, set up and connections 9 hours ago Virgin media question. A Virgin Media wall socket is specifically designed to support the company’s broadband and cable TV services, while a regular telephone socket is used to connect a telephone to the telephone line. My Virgin Media App. The Stream remote. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Hi we have just moved in to our new home so I got the Virgin Media hub but we have no wall socket whatsoever and only few cables running in but I have tried all of them they are not working. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Ashleigh_C. Plug into the Hub. We have tried plugging it into the only box we found it would fit but no luck. No virgin media wall socket. @robbo321 wrote:. Socket should be on the underside. to your Virgin Media socket. in QuickStart, set up and connections 55 minutes ago; No virgin media socket in house in QuickStart, set up and connections an hour ago; Wiring issue in QuickStart, set up and connections yesterday; No Virgin Media wall socket in my apartment in QuickStart, set up and connections yesterdayHello, I just received the broadband kit (Hub 4) and I have the same problem - no VM fibre socket in the flat. I have 2 black sky looking cables but that is it. There's an openreach BT white box in the wall and there's 2 black cables next to it coming from outside next. Hi we have bouhgt a quick start kit but there isnt any suitable wall socket how can we schedule a technician for our problem please help we have just moved in and we have been waiting for a week at first they told. Delivery 7 days a week. No Wall Socket for Internet and TV in QuickStart, set up and connections 9 hours ago Virgin media question. Most. The kid arriving on Tuesday the 29. Can anyone please help me. • Take the red-banded end of the isolator cable and push it. We would like to show you a description here but the site won’t allow us. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides. Sometimes there is no wall box, just a trailing cable. QuickStart, set up and connections. When I proceeded to set up my Hub 3 I quickly realised that the socket coming from the wall does not fit the end. Not able to set up my broadband. You can also add WiFi Max to our. Thank you for your post and welcome to the community. How long will the QuickStart installation take me? WiFi Hub - 30 mins. However no idea of how long that might take. on 15-11-2022 18:53. 32K. The only one I have is like this which does not fit a round plug. Options. Is here anyone from the Virgin Media team who can get - 5378662No wall socket but wire from underneath floorboards. Take the end of the isolator cable with the red band and push it firmly into your Virgin Media wall socket. 97K; 1. Need wall socket. 9. Sadly as usual for a communication company it's ni on. Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. Please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message. Is it necessary to plug the cable to socket for having wifi, if so what can I. (My photo is too big for - 5104888. Your "loss of signal" point is a good one. Most of our customers receive their bills via E-billing. May I know which one I can connect. 5. Ordered VM broadband and was recommended by the website to select the self quick install option. Joining in Options. Simply instruct the engineer who comes to install your equipment that you'd like an access point in your lounge. Hi there. @Briannahsarah wrote: Here is a photo. Next, connect the power cable. I would like to understand the cabling between the outside wall entry point and the internal virgin kit. Plug the cables into the Hub. The large Eurobell wall box is where you would connect. Thanks! Regards, BilalWe've set up the main 360 TV box downstairs, cabled directly into the Virgin Media wall outlet and via ethernet into the router so we've no issues at all there. Stay safe online. Tudor. Security matters. I take that means there is not a Virgin Media wall socket or coax cable so it becomes a new install from the street. Joining in. Once you have the adapter, you can use it to plug your phone into your hub. Follow these simple installation steps for your Virgin Media home phone set up. I would like to book engineer maybe to come and install a wall socket or sonehtnt so we can finally use the broadband. I have only got one rectangular shaped white socket (Shown as below) but it seems old and not having any port for the round cable. Manage Your Account. There’s even no BT wall socket. I have taken a look on our side and it looks as though you have spoken with the team regarding this. VM BB TV Landline. Internal Wall socket power supply missing in QuickStart, set up and connections a week ago; Wrong cable sent in quick start pack in QuickStart, set up and connections 2 weeks ago; No Virgin Media wall socket in my apartment in QuickStart, set up and connections 4 weeks ago; Wall socket connection issue on startup in QuickStart,. 89K; 373; 537; Martin_N. If an engineer is offered - accept that. . Being connected to the internet is one of the most important modern essentials in 2022, so it’s no surprise that. No wall socket. Booking an engineer is easy with Virgin Media. Hi, I have just received the Virgin Media Box for my broadband and noticed I have no wall socket to connect it. 100. No virgin media socket in Networking and WiFi yesterday; No Virgin Media Wall socket . Our self kit was delivered today and we don't have a wall socket to plug it into, we've checked everywhere and we only have the old style one where we can't plug our box into.